Hardware & Software Maintenance
Covenco365 offers hardware and software maintenance to suit your business needs
Hardware and software maintenance services for IBM midrange and INTEL based PC server platforms, including peripheral items such as networking equipment.
Several service levels are available to suit different requirements and levels of criticality. Hardware and Software Maintenance service levels range from next business day site visits to 24/7/365 support, with a guaranteed fix time.
Covenco365 offers guaranteed fix times where manufacturers do not, giving you valuable peace of mind. All hardware maintenance contracts include parts and labour.
HW & SW Maintenance Options
24/7 - 4hr Fix
Call logged and issue diagnosed by Technical Support Team, Parts and Engineer on-site within 2 hours allowing a further 2 hour Fix period.
24/7- 8hr Fix
Call logged and issue diagnosed by Technical Support Team, Parts and Engineer on-site within 6 hours allowing a further 2 hour Fix period.
24/7- NBD Fix
Call logged and issue diagnosed by Technical Support Team, Parts and Engineer on-site within 20 hours allowing a further 4 hour Fix period.
Our HW and SW services include:
Network, Server and Storage Support
Nationwide spares locations
24/7 Technical Support Team
Service Delivery Management
Installation and delivery
Remote and on-site troubleshooting services
Full UPS Maintenance
Parts and Labour
Covenco give us 24/7 peace of mind that in a disaster recovery situation, we will get a fast and efficient service to get our business operational again as quickly as possible. The annual DR tests have helped us improve our strategy to ensure we are as prepared as possible for the worst